General Questions

  • How can I use Property Tours and Social Media Slammers to get more instructions?

    Key to winning an instruction is gaining the confidence of the vendor in your marketing ability. You have to prove that you can market their property on the platforms that matter, better than anyone else. Print has come and gone - now it's all about Rightmove, Facebook & Instagram.


    Property Tours & our Social Media Slammers give you the ability to use video (the most popular & effective media type) to achieve maximum exposure for the vendors property on these channels - in a way other agents cannot hope to compete with.


    Add to this our suite of apps and services, such as Tour Gallery allowing you to showcase your videos in the clients home, and you have at your fingertips a remarkable, video tool kit and a powerful differentiator for your pitch.


    Provided to the client as a revenue maker or as a deal sweetener, agents regularly mention to us how the offer of our video services are all that's needed to clinch the deal and secure the instruction.

  • How do I get started?

    Call us on 0114 323 1000 and we'll talk through the different services we offer and which one is going to be right for you. We'll can usually add you to our system within 24 hours and you could be receiving terrific, instruction winning videos the very next day.

  • How do I add these Tours to all the Portals and Social media sites?

    Simply copy the Property Tour link from the email we sent you and add it to the "Virtual Tour" field in your estate agency software. The Tour will then be sent to the portals along with your data feed.


    To add the Social Media Slammer video to Facebook, Instagram and Twitter please have a look at the video on our Tutorials page called "Uploading your Social Media Slammers".

  • How can we get our Property Tours onto OUR website?

    If your website is directly populated from your estate agency software, adding our link to the Virtual Tour field of your software will feed the Tour to your website. Alternatively if your website is manually populated, take our Property Tour link from our email and add it manually into the interface you use to populate your website.

  • When you say "No effort for the Agent", what do you mean?

    On our "All properties" service the videos simply arrive in your email inbox. With our "Pick & Choose" service, all that's needed are 2 clicks to place an order and you're done. Our Unlimited service does require you to use our Property Tours app, but it's designed so well, Tours can be ordered with just 3 taps.


    Our apps Tour Gallery, Personalise, HD Uploader and TV Channel are so well designed, you'll be amazed how much value you receive for the small amount of effort required.

  • "Your prices are so low!" There must be a catch. Do I have to sign a contract?

    There is no contract. We don’t like contracts and we don’t think you do either. You simply pay the price as shown on our prices page for your Property Tours. Bear in mind all our services are included and a Social Media Slammer accompanies every Property Tour produced.


    And you only pay the price once, so if you re-publish a Tour using our Property Tours or Personalise apps, there's no extra charge.


    You can leave at any time with just 30 days notice, and you can start again whenever you like. There are no “re-joining fees”.

  • How do I pay?

    Using Direct Debit – the simplest, least hassle way.


    At the start of the month, we'll send you an itemised VAT invoice for the service for the previous month. Around the 20th we’ll use Direct Debit to charge your bank account with a single debit for the total cost of that month's services.

  • I like the idea of narrating my own Property Tours - how do I do this?

    Our Personalise App (found on our Apps page) allows you to easily add, in a matter of a few minutes, your voice and videos from your smart phone into our Tours. It's a great way of personalising your marketing, showcasing features of the house and it's location not adequately represented with still photos and text. New, personalised Tours created using this App are produced free of charge.

  • How quickly will my Property Tours be ready?

    Our aim is for ALL our Tours to be produced and emailed to you within 24 hours of their properties being listed on the internet.

Questions about our Personalise app

  • "I don't think my voice sounds very professional. Should I narrate my Tours or look for someone in the office with a more polished accent?"

    You're happy answering the phone and talking to vendors & home-hunters face-to-face everyday. Your voice, your accent, and those of your staff are unique and powerful differentiators - particularly when competing with "call centre" estate agents.  Your local accents add trust and authority - they say you know your patch better than anyone else.

  • "I'm rubbish at technology. Will this app be too complicated for me?"

    High on our list of priorities when building apps is making them simple and fun to use. Please take a look at this video talking you through how to use Personalise. If you still need help, please give us a call and we'll support you every step of the way.

Technical Questions

  • On the iPad / iPhone, I'm having problems logging into your Apps or saving data. Why's that?

    This problem can occur if all the storage space on the iPad has been used up by other apps, music, video or some other space consuming items.


    You can check the available storage space on your iPad through Settings / General / Usage.


    If available storage space is low we’d recommend freeing up some space by removing something from your iPad (e.g. a large game that you can download again later) and see whether that fixes the problem.



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Property Tours

Property Tours are specialists in Property video.

Our world class video services

 effortlessly create unique differentiation,

at shockingly reasonable prices.

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Contact Information

Office Address

Courtwood House, Silver Street Head, Sheffield, South Yorkshire, S1 2DD

Phone Number

0114 323 1000

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